Reference

Legal terms built around your account and trust

When you open an account with liga365.org mobile, you're entering into a clear agreement about how we handle your deposits, withdrawals, personal data and account access.

Account security protocolsData & privacy handlingPayment verification steps
Explore the Lobby Read FAQ
liga365.org mobile Legal terms built around your account and trust
REACH OUR TEAM

How to contact us about legal or account matters

Live Chat Open your account and tap the chat icon in the lobby. Our team responds to account and legal questions Monday to Friday, 09:00–22:00 WIB, and Saturdays 10:00–20:00 WIB.
Email Support Send documentation requests, account appeals or legal inquiries to our support mailbox. We aim to reply within 24 hours on weekdays. Use this for formal records or sensitive account issues.
Account Settings Update your registered email, phone number or linked payment method directly in the Account menu on your dashboard. Changes take effect immediately and are logged in your account history.
HOW WE PROTECT YOU

Data, security and how we handle your account information

Data Encryption

All personal data and financial information you enter into your account is encrypted in transit and at rest using industry-standard protocols. Your login credentials are never stored in plain text and are verified on every session.

Verification & KYC

During registration, you provide your full name, date of birth and identity document. We cross-check this data before processing your first withdrawal. If discrepancies arise, we request updated documentation before your funds are released.

Payment Partner Compliance

DANA, OVO, GoPay and QRIS transfers are processed through payment gateways that meet local banking standards. Each transaction is logged with a unique reference number and is visible in your deposit history immediately.

Account Security Options

You can enable two-factor authentication on your account via email or SMS. You can also set withdrawal limits or request a cooling-off period through Account Settings if you need to pause access.

Data Retention & Deletion

Your account data is retained as long as your account remains active. If you close your account, we retain transaction records for the period required by local law, typically 5–7 years, then securely delete personal identifiers.

Privacy & Cookie Policy

We use cookies to remember your login session, language preference and game history so you don't re-enter settings each time. Analytical cookies help us understand how the platform is used. You can manage cookie preferences in your browser settings.

Frequently asked questions about legal and account rights

You can request account closure in Account Settings or by contacting support. Any remaining balance will be returned to your linked payment method within 2–5 working days. Your account history and transaction records remain accessible to you for 30 days after closure; after that, personal data is deleted per local retention rules.

Account access depends on local law and the region where you're located. If you travel abroad, your account may be restricted based on the country's gaming regulations. You can always contact support to clarify your access status or request temporary account suspension while you're away.

Email our support team with a data-access request and your account email address. We'll provide a complete record of your account details, deposits, withdrawals and game activity within 10 working days. This is your right under data-protection standards.

If you believe your account has been compromised or a transaction is unauthorized, contact support immediately with the transaction reference number and date. We investigate within 5 working days. Enable two-factor authentication to prevent unauthorized access going forward.

Your account balance is stored securely in our system and is separate from our operational infrastructure. If we experience downtime, your funds remain yours. You can withdraw them as soon as the platform is back online. Payment partners like DANA, OVO, GoPay and QRIS also verify all transfers independently.

Once you request a withdrawal, we verify your identity and the linked payment method within 1–2 hours. The transfer then goes to DANA, OVO, GoPay or QRIS, which usually deliver funds within 5–15 minutes during business hours. Some bank transfers may take 1–2 working days.

Contact support with the transaction ID, date and reason for the dispute. Provide any relevant screenshots or account evidence. We review disputes within 5–7 working days and communicate our findings and any corrective action directly to your registered email.

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